
i’m not proud of what i’m about to tell you. in fact, i’m downright embarrassed that i could have gone against my principles and deliberately made a deal with the devil. yes, you guessed it, i started a blockbuster online subscription. it feels really good to finally come out and say it, and yet i’m completely mortified that i’ve sunk this low.
it all started when netflix sent me an e-mail stating they were getting rid of profiles. while this doesn’t seem like earth-shattering news, i was a little peeved that they just decided to eliminate this feature with barely even an explanation. so i thought it would be a good time to look into other dvd rental services. among them, i found that blockbuster had the best potential for a netflix replacement.
i’ve always been a firm blockbuster basher. ever since i had to deal with consistently retarded customer service reps, i made it my mission to hate them with a vengeance. when i decided to try their online service, i approached the decision with much caution. what sealed the deal was the two-week free trial and the fact that i would most likely not have to deal with in-store csrs.
flash forward three weeks and i’m back to hating blockbuster with a passion like no other. gaining this vital knowledge has helped me understand that netflix could pretty much take a shit in an envelope, send it to me through the mail, and it would still be a far better service.
when you sign up for the two-week trial, you can choose any service plan. i chose the two-out plan. after a couple days, i decided to upgrade to three-out. since i’m not paying for it, i should get the most movies allowed and since any plan was allowed under the free trial, i didn’t think it would be a big deal. well, they charged my card and i basically got a 5-day free trial.
this last week, they sent the wrong disc in the correct envelope for the movie i wanted. i reported it, sent the disc back, and they shipped the right disc. today, i get an e-mail saying they’ve received a “non-blockbuster disc.” yeah, no shit, i told you that it would be coming. the e-mail goes on to say that they are sending the incorrect disc back out to me so that i can replace it with the right disc (the disc i don’t have and never did have). so i call customer service and explain the situation and he says i should write a note on the disc that i received the wrong disc originally. (essentially, what he is saying is that if i don’t write the note, i will get another e-mail stating that they received an incorrect disc.)
i mean, that is just amazing to me. the sheer stupidity of their system is unparalleled. to top all this off, it takes two days through the mail for them to send and receive movies and their service is more expensive.
i gave them a fair and balanced chance to correct all those years they persecuted my soul, but they are the pathetic company i always knew them to be. they are very much worth the current value of their stock ($2.41).