The Situation: I purchased an album from my favorite Canadian artist through iTunes. Two of the ten songs had quality issues (background clicking/skipping sounds). I reported the issue, and they gave me store credit for the two songs. I read on the musician’s website about other people having similar issues.
The Problem: I don’t want $1.98, I want music files that work. I wanted them to send me a link to download the corrected files. Or give me a time frame for when they would correct the issue and I would be able to get the new tracks free of charge. Instead they said they will investigate the issue and that they don’t even know if it will be resolved.
The Solution: I downloaded the pirated version that someone encoded to MP3 from the CD they purchased. No skipping/clicking sounds or anomalies. It’s amazing that some dude in his parent’s basement can make an error free digital compressed audio copy of a music album, but a giant company such as Apple can’t.
Final Thoughts: I’m done with paying for music through iTunes. I don’t do it very often, but I’m definitely not going to do it any more. I might experiment with other ways of paying the artists for their hard work. But I’m not going to pay for an inferior product and then be told they can’t do anything about it. If I download a pirated album and the quality sucks, well, I can understand that it’s coming from amateurs. And sure, Apple can say that the source is corrupted and it’s not their fault, but that’s a garbage excuse. They should have quality control and if it sounds like crap, don’t sell it. Wait until the music label can get you a source copy that isn’t messed up.
Is that why you steel your Del Monte Fruit cups now too?